|
|
|
A Buyer's Guide to Medical Insurance
Buying travel health insurance can be a complex task. There are so many different plans - each with different benefits and restrictions.
It is important to shop wisely for trip insurance. Many people buy coverage that seems inexpensive only...
Low Cost Life Insurance
Finding low cost life insurance need not be a complex process. The life insurance market in the UK is extremely cost competitive, with a glut of cost orientated life insurance companies keeping the cost of life insurance at record low levels....
Moneynet champions consumer awareness with new insurance guide
Moneynet, the UK based price comparison and product research site, has just launched its ninth product guide in its series of consumer information publications. The new insurance guide joins the collection of other product manuals on moneynet (...
Tales from the Corporate Frontlines: The Worth of Health Insurance
This article relates to the Compensation and Benefits Competency, commonly evaluated in employee satisfaction surveys. The questions included in this competency will help your organization determine whether your employees feel they are fairly paid...
Why Boat Insurance Doesn't Help A Lousy Sailor
For thousands of years men have sailed the seas. From the earliest trips by the discoverers and settlers of the Americas, Australia and the Pacific Islands, through Odysseus' voyage to Troy and beyond to the time of Swashbucklers in the Caribbean...
|
|
| |
|
|
|
|
|
|
| 
A large international insurance company IT department
PROBLEM The workers in the information systems division were technically excellent but lacked in human behavioral skills. One employee in particular was exceptionally intelligent and knowledgeable but had a pessimistic, cautious and negative attitude. One of the groups, the "Help Desk" was informally called the "Dis-service Desk" by the rest of the company. The group's mission was to assist all employees and affiliates of the company in resolving their systems needs. To do this, customer service skills needed to be developed or improved. SOLUTION Management Resources Inc. (MRI): Observed the operations of the different groups and their dealings with the customers Customized its customer service program to address the specific needs of this technical group The program included: Customer Service Skills Basics of Service Recovery Systems Personnel Temperament Profile Personal Change Personal and business goals Customer's "Bill of Rights" The program was administered to all
personnel RESULTS Results were visibly very fast: Personnel who have attended the program show dramatic improvement in attitude and their dealings with the customer. The satisfaction ratings from the customers have increased from 5.8 to 6.7 on a scale of 1 to 7 after doing one group. The intelligent individual with the negative attitude (referred to above) has become the informal leader of the group, participating in inter-functional meetings, practicing team work and taking the initiative to teach others. The Help Desk was recognized by the Vice President of the Information Systems division for their customer sensitivity and improved approval ratings. A "Customer Bill of Rights" with 10 customer expectations was developed, indicators implemented and it became the management guidelines and the objectives for the organization. Customer satisfaction improved about 18%, as measured by feedback cards the customer prepares after their work is completed.
About the Author
Managing Partned, Management Resources Inc.
|
|
|
|
|
pet insurance
farmers insurance
homeowners insurance
term life insurance
cheap auto insurance
travel insurance
cheap car insurance
medical insurance
car insurance quotes
cheap insurance
motorcycle insurance
insurance sample cancellation letter
house insurance for llc's in oklahoma
affordable health insurance
american family insurance
fort bend county ''home insurance rates''
cheap health insurance
auto insurance quotes
title insurance
travelers insurance
business insurance
health insurance quotes
renters insurance
automobile insurance
17 year old car insurance
whole life insurance
individual health insurance
insurance company ratings
discount auto insurance
affordable auto insurance
unemployment insurance ontario
mail handlers insurance
texas insurance
low cost health insurance
top rated auto insurance companies in united states
employment insurance canada
cheap california auto insurance
usa insurance
an insurance policy with bodily injury coverage covers
average monthly cost for health insurance
disability insurance
car insurance for teenagers
why is car insurance so high for teenagers?
car insurance rates for teenagers
demo auto insurance
cheap car insurance for young driver
long term care insurance
how much is car insurance for a 16 year old?
farm insurance
florida insurance
Average cost of car insurance for a teenager
car insurance for woman
car insurance quote
insurance cost for 17 year old
individual dental insurance
mortgage insurance
glossary of insurance terms
mortgage protection insurance
budget car insurance
classic car insurance
california insurance
contractors insurance
Signup for free news, tips and special offers:
|